A Review of various CRM Solutions

CRM or Customer Relationship Management is a database system that mainly allows businesses to manage its customers. It was introduced in the year 2000 but was not immediately adopted since most of them saw it as a mere customer recording system. They also felt it was quite expensive to them. Later on it won the hearts of many and it is now used by almost every business irrespective of size.

There are currently a number of CRM Solutions: Microsoft dynamics CRM, SalesForce CRM, and Sugar CRM. Some of the most popular CRM packages include Sales CRM. This is part of client management Software that is popular with many businesses. Some programs such as SaleForce use this software. This software is used for tracking current and future customers. This is highly essential for any company since leads normally translate to sales. This is achieved easily since leads give data about a potential client in regard to why they filled a contact form that led to the lead. Current customers can also be advised about current products based on their past purchases.

Campaign Management CRM is also popular software that is ideal for the marketing department. This is not only is ideal for managing campaigns but is also used in creating and promoting campaigns. Examples of some solutions that apply this strategy include SaleForce. This normally makes and controls Internet advertisements using Google AdWords. The use of Microsoft Dynamics using email and address data normally imported by Microsoft Outlook is also popular. Many companies who would like to target customers based on their geographic location apply this. The prospective customers can be given special offers.

The most common used software among these is the Microsoft Dynamics. This is probably because many firms are well versed with some of its packages such as Windows XP and Microsoft Office. On the other hand SalesForce uses various suites that collaborate with Google AdWords that apply CRM in analyzing the keywords, which prospective customers have entered in Google while searching for their contact form. Available also is a prime tracking system that facilitates campaign management.

Some other software program packages that have had a share in CRM include SAP Customer relationship Management. This has been applied by various large-scale organizations since it is capable of handling them. Other latest CRM software packages include Siebel and Peoplesoft. These have merged with Oracle and makes use of Oracle Data management technology. CRM has brought plenty of benefits to businesses and there is plenty to look forward to given the fact that technology keeps changing everyday.

If you need to compare CRMs features, click on the link below and get our top 4 CRM comparison grid.






Sébastien’s passion for entrepreneurship led him to launch Solutions Metrix, a firm that specializes in Customer Relationship Management (CRM) software. As of 2008, Solutions Metrix manages hundreds of CRMs in eastern Canada and continues to offer CRM services to numerous Fortune 500 companies. Sébastien maintains a strong growth trend for Solutions Metrix by leading the mission to help Canadian companies be more competitive in data management for sales and marketing.
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Showing 23 comments

  • Murat

    I think CRM has gotten lost. However, CRM be found and put back on the right track when mkanetirg leaders begin to push for an “outside-in focus.” This is much more difficult to do today in our new normal marketplace. Because today, there’s so much more choice of products and complexity of market channels, that just didn’t exist in the early 1990’s. However, it still can be done by first defining the desired experience then, understanding customer behaviors, needs and expectations. Once this path is followed again, the real promise and value of CRM will come back, and be right on track!

    • Jane

      Articles like these put the consumer in the driver seat-very important.

  • Nabil

    Never forget that that any CRM shulod be a dynamic record. If the data is not updated on a regular basis, the information contained in the record becomes less valuable. A solid CRM is not just a contact list .it’s a living, breathing entity that requires constant attention.

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