CRM Consultant 

POSITION OVERVIEW: 

The selected candidate will act as a consultant, in close collaboration with our clients to understand and document their business needs, objectives, processes and provide best practices.

The position requires to be in constant contact with our clients in order to anticipate their needs as well as offering improvements. It also requires to act as their representative especially when assistance is required and maintain a collaborative relationship with them.

RESPONSIBILITIES: 

• Lead CRM pre implementation workshops, establish the client requirements within the strategy budget
• Scope CRM implementation from a time and budget perspective with the help of the product owner
• Participate in project review meetings with clients on a weekly basis
• Action missing items, address client failures to meet deadlines
• Discuss, evaluate and sell change of scope within an existing project
• Work with business analysts to qualify the requirements
• Work with sales to provide CRM expertise and win contracts
• Provide training to client


TYPICAL TOOLS USED: 

• SugarCRM, Oracle Sales Cloud, Microsoft Dynamics, Salesforce
• JIRA / Confluence / Tempo timesheet / Microsoft Office / Google Apps
• SQL / Relational Databases / Workflow Designer / CRM Studio
• Windows / Linux platforms

QUALIFICATIONS: 

• 5 years of experience as a consultant
• Experience with CRM, or ERP or CMS systems is required
• Exposure to concepts such as leads, sales / marketing /support processes is required
• Experience in different business sectors
• Fluent with applications, at ease with technology
• Strong customer relationship skills
• Good organizational skills
• Logical yet creative thinking
• Proactive with client’s needs, focus on client deadlines
• Strong communication skills (writing and spoken)
• Ability to explain complex concepts simply
• Desire to understand the Why in order to improve the How
• Thrive in a challenging fast-pace environment
• Ability to formulate solutions by asking the right questions
• Not afraid of roadblock, but take that as an opportunity to improve
• English (Advanced)
• French

If you have the qualifications required for this position, apply now !

 

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