CRM Pre-Sales Engineer 

POSITION OVERVIEW: 

The CRM Pre-Sales Engineer supports sales productivity and deal flow by securing the “technical close” in complex solutions. He/she collaborates with sales, service, R&D, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
He/she is responsible for achieving a profit and productivity quota together with the Sales manager.

RESPONSIBILITIES: 

• Answer to RFI/RFQ/RFP together with the Key Account Sales manager
• Participate in conferences, shows, exhibitions when appropriate and requested
• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture
• Shares with key account sales manager assigned targets for profitable sales growth in assigned product lines and/or market areas
• Provides coaching and professional development to company’s members
• Opportunistically pursues additional business development opportunities within customer firms, ensures these opportunities are effectively covered and followed by the sales team
• Monitors R&D/ customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure
• Provides training to customers when needed
• If required, acts as a Project Manager for each deal to ensure the final solution is delivered towards customer’s expectation and initial proposals
• Follows and shares market technological needs and evolution with Product Line Managers

ACCOUNTABILITIES AND PERFORMANCE MEASURES: 

• Achieves team-assigned productivity, profitability quotas and product growth targets for the assigned geography
• Maintains deal through-put in early deal-sales process steps
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame

QUALIFICATIONS: 

• Degree in Technology
• At least 2-3 years’ experience in customer-facing activities in a B2B environment
• A technical solution expertise in a comparable presales/project manager role
• Knowledge and experience in Systems Architecture
• Knowledge and experience in the implementation of CRM


WORKING CONDITIONS: 

• This position includes international travel to customers’ premises
• English and French are mandatory languages

If you have the qualifications required for this position, apply now !

 

WordPress Lightbox