SALES, SERVICE, MARKETING, SUCCESS

Solutions Metrix has been a Certified Partner of Salesforce for the past 4 years.
We are experts in Salesforce implementation, leveraging the native functionality as well as the SFDC ecosystem to ensure adoption.
We use a tailored adoption plan, ensuring successful user onboarding to Salesforce.

Why Should You Use Salesforce?

Boost Your productivity

Offer Cloud-based tools that allow you to automate your sales force, generate high-quality leads, and improve your team productivity.

Marketing Automation

The unique platform for customer creation and management allows you to anticipate and answer your customer’s needs with a personalized communication.

Improved Customer Service Management

With Desk.com, you can guarantee the best customer service. You are able to quickly manage all of your customer’s requests with personalized service by being constantly tuned-in to your customer’s needs.

Visibility of Real Time Data

Analytics Cloud offers constant access to your data. Analyze it, export it, and share it with your team from anywhere, at any time.

Team more connected

Increased communication between your teams, customers, and partners promotes a strong collaborative approach and aligns information between the participants.

OUR ADDED VALUE

Working with a certified Salesforce partner guarantees you access to all of the necessary support you need to ensure the success of your implementation project.
Salesforce offers several applications. We use a personalized approach to define your needs and advise you on the specific tools you require.

Features Overview

Sales & Marketing Automation

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Accounts and customer contacts management

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Customer service management

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Application integration with Outlook, Gmail, ect.

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Marketing campaign management

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Products catalogs

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Tasks and activities

Sales Cloud

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Partner’s community management: Increase sales with better partner communication.

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Social Networks: Integrate with all of your social network accounts.

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Company: Optimize your commercial efficiency.

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Projected analysis: Display sales forecasts for your sales teams in real time.

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Files and documents: Share files, publish documents and follow-up on your content in real time.

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Dashboard: Your activities are presented in real time. Create, modify and share personalized reports.

Service Cloud

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Customer service management and social networks: Management tools for supervising customer’s social network requests.

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Communities: Service Cloud communities allow customers to easily share helpful information with each other.

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Live Agent: Direct Chat and interaction with an agent helps resolve any of your customer’s issues as soon as possible.

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Dashboards and reports: Personalize your dashboard with personalized creating reports and customer service measurements.

Marketing Cloud

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Automated marketing campaigns by e-mail, social networks, and mobile using tools such as: ExactTarget, Radian 6, etc.

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Data analytics and performance measurements of various campaigns.

Common Features :

Common Features :

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Accounts and customer contacts management

check-hm

Customer service management

check-hm

Application integration with Outlook, Gmail, ect.

check-hm

Marketing campaign management

check-hm

Products catalogs

check-hm

Tasks and activities

Sales Cloud


check-hm

Partner’s community management: Increase sales with better partner communication.

check-hm

Social Networks: Integrate with all of your social network accounts.

check-hm

Company: Optimize your commercial efficiency.

check-hm

Projected analysis: Display sales forecasts for your sales teams in real time.

check-hm

Files and documents: Share files, publish documents and follow-up on your content in real time.

check-hm

Dashboard: Your activities are presented in real time. Create, modify and share personalized reports.

Service Cloud


check-hm

Customer service management and social networks: Management tools for supervising customer’s social network requests.

check-hm

Communities: Service Cloud communities allow customers to easily share helpful information with each other.

check-hm

Live Agent: Direct Chat and interaction with an agent helps resolve any of your customer’s issues as soon as possible.

check-hm

Dashboards and reports: Personalize your dashboard with personalized creating reports and customer service measurements.

Marketing Cloud

check-hm

Automated marketing campaigns by e-mail, social networks, and mobile using tools such as: ExactTarget, Radian 6, etc.

check-hm

Data analytics and performance measurements of various campaigns.

IMPLEMENT SALESFORCE

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