One of our service offerings involves analyzing your business line and comparing CRM systems to determine which one best fits your organizational needs. There are several CRM platforms with a multitude of functions. Pinpointing which one will work best for your organization in the initial phase of CRM integration is a crucial step before implementation.
As experts in the evaluation of different CRM platforms for organizations, our methodology involves mapping the customer requirements to the standard set of functionalities available in the systems. Additionally, we also engage in identifying and evaluating our clients’ future needs that we anticipate based on their current ones to provide them with a platform that is equipped to meet the organization’s future demands. As a part of the process, Solutions Metrix also identifies some non-functional requirements that need to be evaluated during the process as critical to the success of different CRM projects. The following requirements, for instance, are established with the client and need to be prioritized:
Solutions Metrix evaluates current and future business requirements (both functional and non-functional) and targets multiple platforms that could offer the required functionalities. The following steps are involved in the evaluation methodology of different systems:
From the analysis of the above-mentioned factors, we can recommend the platform that scored the most points on the combination of functional and non-functional requirements. We also go a step further and build a CRM business roadmap and technical implementation plan, followed with tips to make the most of the platform, such as: