{"id":33193,"date":"2024-11-27T21:51:00","date_gmt":"2024-11-28T02:51:00","guid":{"rendered":"https:\/\/solutionsmetrix.com\/crm-strategie\/customer-services\/"},"modified":"2024-10-08T16:16:24","modified_gmt":"2024-10-08T20:16:24","slug":"service-a-la-clientele","status":"publish","type":"page","link":"https:\/\/solutionsmetrix.com\/fr\/strategie-crm\/service-a-la-clientele\/","title":{"rendered":"Services \u00e0 la client\u00e8le"},"content":{"rendered":"\t\t
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Services \u00e0 la client\u00e8le<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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STRAT\u00c9GIES CRM<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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R\u00e9pondre \u00e0 des besoins sp\u00e9cifiques\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En rassemblant toutes les communications et tous les commentaires des clients sur une plateforme centralis\u00e9e, vous fournissez \u00e0 vos repr\u00e9sentants toutes les informations essentielles dont ils ont besoin pour r\u00e9pondre rapidement aux questions des clients. Cela permet aux repr\u00e9sentants de pr\u00e9parer une r\u00e9ponse sur mesure et donc d’am\u00e9liorer l’exp\u00e9rience client.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Users\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Communications personnalis\u00e9es\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une plateforme CRM permet aux organisations d’envoyer des communications personnalis\u00e9es aux clients en fonction de l’\u00e9tape de leur cycle de vie, am\u00e9liorant ainsi l’exp\u00e9rience client. Pour les nouveaux clients, la communication peut \u00eatre ax\u00e9e sur l’\u00e9ducation au produit et pour les clients plus \u00e2g\u00e9s, la vente de programmes de fid\u00e9lisation ou la communication sur les possibilit\u00e9s de vente incitative et de vente crois\u00e9e peuvent \u00eatre explor\u00e9es.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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R\u00e9duire les temps de r\u00e9ponse\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un syst\u00e8me de gestion de la relation client bien con\u00e7u et mis en \u0153uvre aide le personnel du service client\u00e8le \u00e0 visualiser l’ensemble des relations des clients avec l’organisation. Il s’agit d’informations concernant les produits achet\u00e9s, les probl\u00e8mes pass\u00e9s, les demandes sp\u00e9ciales, les communications ant\u00e9rieures, les remises sp\u00e9ciales, les programmes de fid\u00e9lisation et toutes sortes d’autres informations qui doivent \u00eatre prises en compte lors de l’assistance au client. Toutes ces informations peuvent \u00eatre stock\u00e9es de mani\u00e8re centralis\u00e9e dans le syst\u00e8me de gestion de la relation client et li\u00e9es au client, de sorte que les agents puissent les consulter et fournir une r\u00e9ponse plus rapide gr\u00e2ce \u00e0 des informations pr\u00e9cises.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Microsoft\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Am\u00e9liorer l'engagement des clients\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La fonction d’envoi d’e-mails automatis\u00e9s cibl\u00e9s permet au centre de contact d’assurer la qualit\u00e9 de l’accueil d’un nouveau client. Les organisations peuvent fournir rapidement \u00e0 leurs clients des r\u00e9ponses \u00e0 leurs questions en envoyant des articles de connaissance d’un simple clic. La possibilit\u00e9 de chatter en temps r\u00e9el avec les repr\u00e9sentants pour une r\u00e9solution plus rapide ou les portails en libre-service pour voir l’\u00e9tat de leurs probl\u00e8mes am\u00e9liorent l’engagement des clients et nous savons que les clients engag\u00e9s sont plus souvent qu’autrement des clients heureux qui restent plus longtemps avec l’entreprise.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Exp\u00e9rience client standardis\u00e9e\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Une plateforme CRM peut garantir que les clients d’une organisation b\u00e9n\u00e9ficient toujours de la m\u00eame qualit\u00e9 d’exp\u00e9rience, quels que soient le type de demande et le canal de communication. Des courriels automatis\u00e9s avec un contenu et des \u00e9ch\u00e9ances permettent \u00e0 tous les clients d’\u00eatre inform\u00e9s et de communiquer en temps voulu.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Syst\u00e8mes faciles \u00e0 utiliser\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Un syst\u00e8me de gestion de la relation client correctement mis en \u0153uvre fournit un flux d’informations coh\u00e9rent aux agents et est facile \u00e0 naviguer. Comme chaque utilisateur peut avoir une vue personnalis\u00e9e et sp\u00e9cifique de la plateforme avec seulement les informations n\u00e9cessaires \u00e0 son objectif, cela permet une adoption plus rapide et la satisfaction des agents.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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\u00c0 LA RECHERCHE D'UNE SOLUTION CRM SUR MESURE ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avez-vous besoin de mettre \u00e0 jour votre logiciel CRM actuel ou de migrer vers un nouveau logiciel ? Ne cherchez pas plus loin que Solutions Metrix. Notre \u00e9quipe d’experts en CRM a plus de dix ans d’exp\u00e9rience dans la fourniture de solutions CRM ind\u00e9pendantes des plates-formes aux principales banques et institutions financi\u00e8res \u00e0 travers les \u00c9tats-Unis et le Canada.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tR\u00c9SERVEZ VOTRE CONSULTATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Am\u00e9liorez le service \u00e0 la client\u00e8le gr\u00e2ce aux strat\u00e9gies CRM de Solutions Metrix : Communication centralis\u00e9e, outils d’engagement et exp\u00e9riences standardis\u00e9es<\/p>\n","protected":false},"author":8,"featured_media":33188,"parent":32999,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"class_list":["post-33193","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nService client CRM : Engagement et temps de r\u00e9ponse am\u00e9lior\u00e9s<\/title>\n<meta name=\"description\" content=\"Am\u00e9liorez le service \u00e0 la client\u00e8le gr\u00e2ce aux strat\u00e9gies CRM de Solutions Metrix : Communication centralis\u00e9e, outils d'engagement et exp\u00e9riences standardis\u00e9es\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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