{"id":34289,"date":"2025-02-21T17:26:49","date_gmt":"2025-02-21T22:26:49","guid":{"rendered":"https:\/\/solutionsmetrix.com\/soutien-et-formation-crm\/"},"modified":"2025-02-18T16:38:44","modified_gmt":"2025-02-18T21:38:44","slug":"soutien-crm","status":"publish","type":"page","link":"https:\/\/solutionsmetrix.com\/fr\/services\/soutien-crm\/","title":{"rendered":"Soutien CRM"},"content":{"rendered":"\t\t
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SOUTIEN CRM <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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SOUTIEN POST-MISE EN \u0152UVRE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Que votre \u00e9quipe ait simplement oubli\u00e9 comment utiliser certaines fonctionnalit\u00e9s du syst\u00e8me CRM ou que vous ayez affaire \u00e0 des utilisateurs qui sont revenus \u00e0 l’ancienne, nous pouvons vous aider.<\/span> <\/span><\/p>\n

Apr\u00e8s avoir analys\u00e9 votre situation actuelle et les commentaires de vos employ\u00e9s, nous vous aiderons \u00e0 identifier la bonne strat\u00e9gie et nous vous proposerons une formation sur les comp\u00e9tences qui doivent \u00eatre d\u00e9velopp\u00e9es.<\/span> <\/span><\/p>\n

Notre \u00e9quipe vit et respire les derni\u00e8res et meilleures<\/span>pratiques CRM<\/span>, garantissant ainsi <\/span>l’optimisation de votre CRM<\/span>.<\/span> <\/span><\/p>\n

Une communication rationalis\u00e9e, une meilleure capacit\u00e9 d’analyse et des processus affin\u00e9s ne sont qu’\u00e0 un atelier de travail.<\/span> <\/span><\/p>\n

Vous avez un probl\u00e8me de syst\u00e8me que vous n’arrivez pas \u00e0 r\u00e9soudre ? Nous vous aidons aussi dans ce domaine !<\/span> <\/span><\/p>\n

Contactez notre \u00e9quipe d’assistance pour discuter de vos probl\u00e8mes et de vos objectifs en mati\u00e8re de gestion de la relation client.<\/span> <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tR\u00c9SERVEZ VOTRE CONSULTATION GRATUITE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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CE QU'IL Y A DE BIEN DANS TOUT CELA <\/span>\nPOUR VOUS ?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Identifier pr\u00e9cis\u00e9ment les probl\u00e8mes.
Investir les efforts au bon endroit.
Les probl\u00e8mes deviennent des probl\u00e8mes r\u00e9solus.
Acc\u00e9der \u00e0 l’autosuffisance en mati\u00e8re de gestion de la relation client.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Plans d'assistance r\u00e9currents annuels et personnalis\u00e9s<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Facturation mensuelle<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Structure des accords de niveau de service (SLA)<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Accords de niveau de service (SLA) pour la premi\u00e8re r\u00e9ponse<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Note:<\/strong>
Notre \u00e9quipe s’efforce de r\u00e9soudre les probl\u00e8mes le plus rapidement possible et met tout en \u0153uvre pour respecter l’accord de niveau de service. Toutefois, en raison de la nature complexe de certains cas d’exploitation, il peut arriver que nous ne puissions pas garantir le temps n\u00e9cessaire \u00e0 la r\u00e9solution d’un probl\u00e8me sp\u00e9cifique. En outre, nos d\u00e9lais de r\u00e9solution peuvent \u00eatre affect\u00e9s si nous ne recevons pas les informations demand\u00e9es et\/ou si nous ne disposons pas de tous les acc\u00e8s n\u00e9cessaires \u00e0 l’instance.
Bien que nous nous efforcions de fournir des solutions \u00e0 tous les probl\u00e8mes, tout d\u00e9faut de fonctionnalit\u00e9 du logiciel du fabricant est soumis \u00e0 la politique de d\u00e9lai de r\u00e9solution du fournisseur. Solutions Metrix jouera le r\u00f4le de facilitateur et de d\u00e9fenseur du client dans de tels cas.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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NOTRE PROCESSUS CRM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCONSULTATION CRM\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tNous vous aidons \u00e0 planifier la mise en \u0153uvre de votre CRM et \u00e0 former votre personnel \u00e0 son utilisation efficace. Nos consultants g\u00e8rent votre CRM en continu afin que vous puissiez vous concentrer sur vos activit\u00e9s principales sans vous soucier des mises \u00e0 jour ou des mises \u00e0 niveau.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIMPL\u00c9MENTATION CRM\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tNotre \u00e9quipe CRM collabore avec les clients pour mener \u00e0 bien la mise en \u0153uvre dans les d\u00e9lais et le budget impartis. Nous int\u00e9grons le nouveau syst\u00e8me de gestion de la relation client aux applications existantes afin d\u2019\u00e9viter les doublons et les incoh\u00e9rences dans les donn\u00e9es et de maximiser votre investissement.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tOPTIMISATION CRM\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tNous facilitons la migration transparente des donn\u00e9es clients des syst\u00e8mes obsol\u00e8tes vers le nouveau logiciel de gestion de la relation client, en garantissant l\u2019exactitude et la coh\u00e9rence des donn\u00e9es sur tous les canaux.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSUPPORT CRM\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLes clients peuvent acheter une banque d\u2019heures pour un projet de soutien. Ils peuvent ainsi acc\u00e9der \u00e0 nos services chaque fois qu\u2019ils en ont besoin sans avoir \u00e0 acheter chaque service s\u00e9par\u00e9ment.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Nous disposons d'une expertise dans la mise en \u0153uvre des plateformes CRM suivantes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Logo\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Creatio\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"Microsoft\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"SugarCRM\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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NOTRE EXPERTISE R\u00c9USSIE EN MISE EN \u0152UVRE CRM<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Mise en \u0153uvre et projets<\/div>\t\t\t
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ann\u00e9es au service d'Am\u00e9rique<\/div>\t\t\t
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Pourquoi confier vos besoins en CRM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tNous sommes des conseillers d'entreprise<\/span> d'abord\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tNous sommes des experts en CRM depuis plus de 15 ans<\/span>.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tNous avons men\u00e9 plus de 400<\/span> projets CRM\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tGarantie d'adoption par l'utilisateur<\/span>.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\u00c0 LA RECHERCHE D'UNE SOLUTION CRM SUR MESURE ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avez-vous besoin de mettre \u00e0 jour votre logiciel CRM actuel ou de migrer vers un nouveau logiciel ? Ne cherchez pas plus loin que Solutions Metrix. Notre \u00e9quipe d’experts en CRM a plus de dix ans d’exp\u00e9rience dans la fourniture de solutions CRM ind\u00e9pendantes des plates-formes aux principales banques et institutions financi\u00e8res \u00e0 travers les \u00c9tats-Unis et le Canada.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tR\u00c9SERVEZ VOTRE CONSULTATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Services de conseil de Solutions Metrix : plans de soutien, d\u00e9pannage, formation et gestion sp\u00e9cialis\u00e9e pour des solutions CRM efficaces.<\/p>\n","protected":false},"author":8,"featured_media":30448,"parent":34294,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"class_list":["post-34289","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nServices d'assistance CRM - Plans sur mesure<\/title>\n<meta name=\"description\" content=\"Services de consultation de Solutions Metrix : plans de soutien, d\u00e9pannage, formation et gestion sp\u00e9cialis\u00e9e pour des solutions CRM efficaces.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsmetrix.com\/fr\/services\/soutien-crm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services d'assistance CRM - 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