{"id":34329,"date":"2025-02-21T17:45:34","date_gmt":"2025-02-21T22:45:34","guid":{"rendered":"https:\/\/solutionsmetrix.com\/industries\/assurance\/"},"modified":"2025-02-18T14:41:25","modified_gmt":"2025-02-18T19:41:25","slug":"crm-assurance","status":"publish","type":"page","link":"https:\/\/solutionsmetrix.com\/fr\/industries\/crm-assurance\/","title":{"rendered":"Assurance"},"content":{"rendered":"\t\t
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ASSURANCE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les compagnies d’assurance proposent un large \u00e9ventail de polices. Gr\u00e2ce \u00e0 la gestion de la relation client, il est plus facile que jamais de faire passer un client d’une petite police d’assurance \u00e0 une police plus importante et de g\u00e9rer des processus de demande d’indemnisation plus rapides. Identifiez vos clients en cr\u00e9ant une vue \u00e0 360 degr\u00e9s de leur profil. En passant d’une vision centr\u00e9e sur le contrat \u00e0 une vision centr\u00e9e sur le client, vous pouvez identifier les besoins de votre client avec plus de pr\u00e9cision et lui proposer des solutions sur mesure, cr\u00e9ant ainsi des opportunit\u00e9s de vente incitative et de vente crois\u00e9e. Le CRM permet \u00e9galement un acc\u00e8s rapide et pr\u00e9cis aux informations sur les clients, ce qui permet \u00e0 l’\u00e9quipe du service client\u00e8le d’obtenir des r\u00e9sultats plus rapides et d’am\u00e9liorer l’exp\u00e9rience des clients.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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NOS CLIENTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Mettez en \u0153uvre une approche CRM de Solutions Metrix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dialoguez avec vos clients en utilisant les canaux de communication qu’ils pr\u00e9f\u00e8rent. Vous pouvez d\u00e9finir vos canaux en fonction des caract\u00e9ristiques d\u00e9mographiques de vos clients. Cr\u00e9er et ex\u00e9cuter des strat\u00e9gies de marketing bas\u00e9es sur les segments de client\u00e8le et les diff\u00e9rents canaux de communication afin de maximiser le retour sur investissement de vos efforts. Restez au fait des r\u00e8gles et r\u00e9glementations du secteur en vous assurant que vous \u00eates en conformit\u00e9 pour \u00e9viter les probl\u00e8mes juridiques de l’entreprise en adh\u00e9rant aux r\u00e9glementations PIPEDA sur la confidentialit\u00e9 des donn\u00e9es et CASL sur les menaces \u00e9lectroniques.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Raccourcissez les processus de r\u00e8glement des sinistres<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En identifiant vos clients rapidement et avec pr\u00e9cision, vous pouvez lancer la proc\u00e9dure de demande d’indemnisation avec moins de retard. En outre, un processus de r\u00e9clamation guid\u00e9 et normalis\u00e9 garantit le respect de tous les protocoles. Plus jamais de conjectures impliqu\u00e9es dans le processus !<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Proposez des options en libre-service et \u00e9tablissez des relations \u00e0 long terme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Que ce soit sur mobile ou sur navigateur, les fonctionnalit\u00e9s du portail personnel permettent \u00e0 vos clients d’\u00eatre ind\u00e9pendants dans la gestion de leurs polices, la soumission des r\u00e9clamations, la modification des modes de paiement, etc. et r\u00e9duisent la charge de travail de l’\u00e9quipe du service client qui n’a plus besoin de s’occuper de ces questions. En outre, la capacit\u00e9 d’identifier compl\u00e8tement et pr\u00e9cis\u00e9ment un client permet de cr\u00e9er et de vendre des polices personnalis\u00e9es pour lui, ce qui permet d’\u00e9tablir une relation \u00e0 long terme et d’augmenter la valeur globale du client \u00e0 vie (CLTV).<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Customer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Acc\u00e9l\u00e9rez l'int\u00e9gration des employ\u00e9s et des clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le temps moyen d’int\u00e9gration de l’\u00e9quipe de vente interne peut \u00eatre r\u00e9duit de 75 % gr\u00e2ce \u00e0 une mise en \u0153uvre r\u00e9ussie de la gestion de la relation client. La normalisation du cycle de vente, de l’accueil et du suivi des clients et de la gestion des comptes gr\u00e2ce au CRM permet \u00e0 votre \u00e9quipe de se concentrer sur la vente plut\u00f4t que sur les t\u00e2ches \u00e0 accomplir. Que vous soyez un courtier ou une compagnie d’assurance, la gestion centralis\u00e9e et les offres de vos clients vous permettent de g\u00e9rer vos clients collectifs de mani\u00e8re plus efficace et plus rationnelle.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Am\u00e9liorez l'interaction avec les clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Donnez du pouvoir \u00e0 votre \u00e9quipe de service client en lui fournissant toutes les informations client \u00e0 port\u00e9e de main. Maintenez la qualit\u00e9 de leurs communications en personnalisant les scripts des agents. R\u00e9duisez les temps d’attente des appels et r\u00e9pondez plus rapidement \u00e0 vos clients, am\u00e9liorant ainsi l’exp\u00e9rience client de votre compagnie d’assurance. Tous les types de processus tels que l’accueil, la vente incitative, les r\u00e9clamations ou les changements de police peuvent \u00eatre facilement g\u00e9r\u00e9s tout en maintenant la communication et la normalisation.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00c0 LA RECHERCHE D'UNE SOLUTION CRM SUR MESURE ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avez-vous besoin de mettre \u00e0 jour votre logiciel CRM actuel ou de migrer vers un nouveau logiciel ? Ne cherchez pas plus loin que Solutions Metrix. Notre \u00e9quipe d’experts en CRM a plus de dix ans d’exp\u00e9rience dans la fourniture de solutions CRM ind\u00e9pendantes des plates-formes aux principales banques et institutions financi\u00e8res \u00e0 travers les \u00c9tats-Unis et le Canada.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tR\u00c9SERVEZ VOTRE CONSULTATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

R\u00e9volutionnez les op\u00e9rations d’assurance gr\u00e2ce \u00e0 la technologie CRM : Vente incitative, gestion efficace des sinistres, profilage personnalis\u00e9 des clients et conformit\u00e9.<\/p>\n","protected":false},"author":8,"featured_media":29741,"parent":34024,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"class_list":["post-34329","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nCRM pour l'assurance - accueil des employ\u00e9s et des clients<\/title>\n<meta name=\"description\" content=\"R\u00e9volutionnez les op\u00e9rations d'assurance gr\u00e2ce \u00e0 la technologie CRM : Vente incitative, gestion des sinistres, profilage personnalis\u00e9 et conformit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsmetrix.com\/fr\/industries\/crm-assurance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM pour l'assurance - 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