{"id":34487,"date":"2025-02-21T17:34:54","date_gmt":"2025-02-21T22:34:54","guid":{"rendered":"https:\/\/solutionsmetrix.com\/industries\/services-professionnels\/"},"modified":"2025-02-18T14:46:17","modified_gmt":"2025-02-18T19:46:17","slug":"crm-service-professionnel","status":"publish","type":"page","link":"https:\/\/solutionsmetrix.com\/fr\/industries\/crm-service-professionnel\/","title":{"rendered":"Service professionnel"},"content":{"rendered":"\t\t
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SERVICE PROFESSIONNEL<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les industries de services repr\u00e9sentent une part importante de l’\u00e9conomie. Les services disponibles varient consid\u00e9rablement, tout comme le type de services fournis et la mani\u00e8re dont ils sont vendus. D’innombrables organisations, petites et grandes, r\u00e9alisent des ventes en fournissant des produits et des services immat\u00e9riels. Cependant, elles s’appuient toutes fortement sur une image compl\u00e8te du client, int\u00e9grant les contributions de l’\u00e9quipe sur la route, des \u00e9quipes de gestion des dossiers et des proc\u00e9dures de vente et de marketing tr\u00e8s souvent prises en charge en interne. Le CRM facilite la gestion de tous ces \u00e9l\u00e9ments en permettant d’acc\u00e9der aux informations sur les clients et de les partager entre les \u00e9quipes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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NOS CLIENTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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Vue \u00e0 360 degr\u00e9s de votre client\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Le CRM fournit une plateforme o\u00f9 toutes les informations sur les clients sont accessibles en un seul endroit. Parmi vos nombreux services, lesquels vos clients utilisent-ils ? Depuis combien de temps sont-ils clients et quelle est leur valeur directe pour votre organisation ? Ce sont l\u00e0 quelques-unes des r\u00e9ponses qu’une plateforme de gestion de la relation client peut apporter sans difficult\u00e9. Il suffit d’ouvrir la page du client pour acc\u00e9der \u00e0 toutes ses informations, de l’historique des transactions au comportement d’achat, et plus encore.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Capture\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Partage des connaissances entre les \u00e9quipes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Les \u00e9quipes de vente conna\u00eetront instantan\u00e9ment la valeur d’un client en acc\u00e9dant \u00e0 des informations sur la maintenance planifi\u00e9e et les appels de service au fil du temps. Des informations telles que le nombre d’appels r\u00e9ussis n\u00e9cessaires pour conclure une affaire, ou si le client a d\u00e9j\u00e0 appel\u00e9 pour se plaindre d’un service sp\u00e9cifique. Plus vous en savez sur votre client, plus votre organisation peut r\u00e9pondre \u00e0 ses besoins. Le CRM permet le partage des connaissances entre les \u00e9quipes et l’acc\u00e8s rapide au dossier d’un client.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Gardez une trace de la maintenance programm\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Certains services proposent un entretien programm\u00e9, qui peut inclure le remplacement de pi\u00e8ces fabriqu\u00e9es. Le CRM peut fournir des r\u00e9ponses rapides \u00e0 des questions telles que : quelles pi\u00e8ces ont \u00e9t\u00e9 install\u00e9es pour quel client, quelles pi\u00e8ces d’\u00e9quipement ont \u00e9t\u00e9 remplac\u00e9es ou quand elles ont \u00e9t\u00e9 remplac\u00e9es pour la derni\u00e8re fois. Plus important encore, le CRM permet de savoir \u00e0 quel moment cet \u00e9quipement devra \u00eatre remplac\u00e9 \u00e0 l’avenir, ce qui permet de proposer des entretiens programm\u00e9s. Gardez une longueur d’avance sur les besoins de vos clients gr\u00e2ce \u00e0 des appels de service programm\u00e9s. La maintenance planifi\u00e9e doit constituer une part importante et constante de vos revenus.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Microsoft\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Mettez en place des promotions r\u00e9ussies aupr\u00e8s de clients cibl\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En disposant d’une vue d’ensemble de ce que votre client a achet\u00e9, du nombre d’appels de service effectu\u00e9s ou de l’existence d’une formation, vous pouvez plus facilement g\u00e9n\u00e9rer des listes de prospects pour votre prochaine promotion. Le CRM permet d’acc\u00e9der \u00e0 l’historique et aux tendances de vos clients, ce qui facilite la compr\u00e9hension de leurs besoins. Ainsi, vous pouvez cibler les bons prospects et mettre en place vos promotions en tenant compte des informations les plus r\u00e9centes sur les clients.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tD\u00c9COUVRIR PLUS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\u00c0 LA RECHERCHE D'UNE SOLUTION CRM SUR MESURE ?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avez-vous besoin de mettre \u00e0 jour votre logiciel CRM actuel ou de migrer vers un nouveau logiciel ? Ne cherchez pas plus loin que Solutions Metrix. Notre \u00e9quipe d’experts en CRM a plus de dix ans d’exp\u00e9rience dans la fourniture de solutions CRM ind\u00e9pendantes des plates-formes aux principales banques et institutions financi\u00e8res \u00e0 travers les \u00c9tats-Unis et le Canada.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tR\u00c9SERVEZ VOTRE CONSULTATION<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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