{"id":33516,"date":"2025-07-22T11:38:37","date_gmt":"2025-07-22T15:38:37","guid":{"rendered":"https:\/\/solutionsmetrix.com\/non-classifiee\/surmonter-les-inefficacites-pour-une-experience-client-et-une-croissance-inegalees\/"},"modified":"2025-01-07T15:21:49","modified_gmt":"2025-01-07T20:21:49","slug":"surmonter-les-inefficacites-pour-une-experience-client-et-une-croissance-inegalees","status":"publish","type":"post","link":"https:\/\/solutionsmetrix.com\/fr\/case-study-fr\/surmonter-les-inefficacites-pour-une-experience-client-et-une-croissance-inegalees\/","title":{"rendered":"Surmonter les inefficacit\u00e9s pour une exp\u00e9rience client et une croissance in\u00e9gal\u00e9es\u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"33516\" class=\"elementor elementor-33516 elementor-30551\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2aaf737 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2aaf737\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-779d99e\" data-id=\"779d99e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e65b337 elementor-widget elementor-widget-heading\" data-id=\"e65b337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 PROPOS DU CLIENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87e9322 elementor-widget elementor-widget-text-editor\" data-id=\"87e9322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">Class\u00e9e parmi les <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">200 meilleures banques communautaires<\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\"> <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">par un <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">banquier am\u00e9ricain<\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">, <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">First <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">United Bank &amp; Trust<\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\"> <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">s&#8217;engage \u00e0 cr\u00e9er de la valeur pour ses clients en <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">favoriser des relations utiles. Leur mission consiste \u00e0 enrichir <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">vit \u00e0 travers des solutions cr\u00e9atives, un m\u00e9lange de valeurs modernes et de la vieille \u00e9cole <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">la convivialit\u00e9. Dans le domaine bancaire, <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">First United Bank &amp; Trust<\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\"> se d\u00e9marque <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">avec une approche tourn\u00e9e vers l&#8217;avenir, en mettant l&#8217;accent sur l&#8217;excellence du service <\/span><\/span><span class=\"TextRun SCXP80360240 BCX0\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP80360240 BCX0\">et l&#8217;impact durable qu&#8217;ils s&#8217;efforcent d&#8217;obtenir.<\/span><\/span><span class=\"EOP SCXP80360240 BCX0\">\u200b<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58c8987 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"58c8987\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/sf-asset-manager.s3.amazonaws.com\/97382\/424\/611.pptx\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Obtenez ceci sous forme d'\u00e9tude de cas PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6111d97 elementor-widget elementor-widget-heading\" data-id=\"6111d97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00c9FIS ET POINTS DOULEURS DES AFFAIRES\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a69c6d3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a69c6d3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-46135d0\" data-id=\"46135d0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42308b4 elementor-widget elementor-widget-text-editor\" data-id=\"42308b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun BCX0 SCXP86085769\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP86085769\">First United Bank &amp; Trust confront\u00e9 <\/span><\/span><span class=\"TextRun BCX0 SCXP86085769\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP86085769\">probl\u00e8mes critiques dans l\u2019efficacit\u00e9 de leur <\/span><\/span><span class=\"TextRun BCX0 SCXP86085769\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP86085769\">service client et affaires <\/span><\/span><span class=\"TextRun BCX0 SCXP86085769\" lang=\"EN-US\" data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun BCX0 SCXP86085769\">processus. <\/span><\/span> <\/p>\n<p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1.14999,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":6}\"><b><span data-scheme-color=\"@3A3B73,,\" data-usefontface=\"true\" data-contrast=\"none\">CLIENT DISPERS\u00c9 <\/span><\/b><b><span data-scheme-color=\"@3A3B73,,\" data-usefontface=\"true\" data-contrast=\"none\">INFORMATION<\/span><\/b>\u200b<\/p>\n<p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1.14999,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":6}\"><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">Leurs \u00e9quipes ont relev\u00e9 le d\u00e9fi de <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">avoir besoin de naviguer dans plusieurs syst\u00e8mes pour <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">recueillir diverses informations sur <\/span> <span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">un client. Ils voulaient obtenir un <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">vue centralis\u00e9e des clients lorsque <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">interagir avec eux qui a fourni un <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">image transparente des d\u00e9tails personnels, <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">r\u00e9sum\u00e9s de compte, prochaine meilleure offre, <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">informations sur le m\u00e9nage, et transaction et <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">histoire de cas. <\/span> <\/p>\n<p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1.14999,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":6}\"><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">M\u00eame s&#8217;ils utilisaient d\u00e9j\u00e0 le <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">Outil CRM au sein de leur core banking <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">syst\u00e8me, First United Bank &amp; Trust trouv\u00e9 <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">cela limitait et nous \u00e9tions incapables de fournir <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">la vision globale du client qu&#8217;ils <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">requis pour fournir un soutien exceptionnel. <\/span>\u200b<\/p>\n<p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1.14999,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":6}\"><b><span data-scheme-color=\"@3A3B73,,\" data-usefontface=\"true\" data-contrast=\"none\">CAS ET PLOMB INEFFICACES <\/span><\/b><b><span data-scheme-color=\"@3A3B73,,\" data-usefontface=\"true\" data-contrast=\"none\">GESTION<\/span><\/b>\u200b<\/p>\n<p data-ccp-props=\"{\"335551550\":1,\"335551620\":1,\"335559683\":0,\"335559685\":0,\"335559731\":0,\"335559737\":0,\"335562764\":2,\"335562765\":1.14999,\"335562766\":4,\"335562767\":0,\"335562768\":4,\"335562769\":6}\"><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">L&#8217;\u00e9quipe de First United Bank a rencontr\u00e9 <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">inefficacit\u00e9 dans le traitement des demandes <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">gr\u00e2ce \u00e0 leur syst\u00e8me de billetterie, <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">notamment dans la segmentation et le service <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">clients en fonction de leurs sp\u00e9cificit\u00e9s <\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">besoins.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-f084674 elementor-widget elementor-widget-heading\" data-id=\"f084674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SOLUTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b08e0c3 elementor-widget elementor-widget-text-editor\" data-id=\"b08e0c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conscient du besoin urgent d&#8217;efficacit\u00e9, Thibert recherchait un syst\u00e8me agile de gestion de la relation client (CRM) pour rationaliser ses op\u00e9rations et am\u00e9liorer l&#8217;exp\u00e9rience client. En adoptant la plateforme sans code de Creatio, Thibert a optimis\u00e9 ses flux de travail orient\u00e9s client, garantissant des r\u00e9ponses plus rapides et des services am\u00e9lior\u00e9s pour les clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3fc2c2 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c3fc2c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>PLATEFORME CLIENT 360<\/b>: La solution de Creatio a transform\u00e9 les interactions agent-client en consolidant de mani\u00e8re transparente les donn\u00e9es, am\u00e9liorant ainsi l'efficacit\u00e9 des agents avec un acc\u00e8s rapide aux informations essentielles.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>GESTION DES PROSPECTS ET DES CAS<\/b>: L'int\u00e9gration avec le syst\u00e8me d'appel d'assistance a optimis\u00e9 la gestion des tickets et la cat\u00e9gorisation des cas. Le processus de qualification de Creatio a fourni une visibilit\u00e9 en temps r\u00e9el sur les demandes de prospects, en les classant par type de demande.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>GESTION DES PROCESSUS D'AFFAIRES (BPM)<\/b>: Des processus personnalis\u00e9s et des r\u00e8gles automatis\u00e9es ont \u00e9t\u00e9 mis en \u0153uvre, priorisant les r\u00e9ponses en fonction des besoins des clients. Des SLA d\u00e9finis garantissent une efficacit\u00e9 op\u00e9rationnelle et un flux de travail rationalis\u00e9 pour une efficacit\u00e9 et un service client am\u00e9lior\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66cc12b elementor-widget elementor-widget-heading\" data-id=\"66cc12b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONCLUSION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e77904 elementor-widget elementor-widget-text-editor\" data-id=\"8e77904\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-ccp-props=\"{\"><i><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">First United Bank &amp; Trust\u00a0<\/span><\/i><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">l&#8217;adoption de <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">Creatio&#8217;s<\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\"> CRM <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">Ces solutions ont marqu\u00e9 un changement crucial dans la strat\u00e9gie de leur institution\u00a0<\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">op\u00e9rations, en abordant avec succ\u00e8s les inefficacit\u00e9s dans <\/span> <span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">service \u00e0 la client\u00e8le et gestion des dossiers. Leur <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">le parcours de transformation a conduit \u00e0 un profil client unifi\u00e9, <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">des processus rationalis\u00e9s et des op\u00e9rations am\u00e9lior\u00e9es <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">efficacit\u00e9. <\/span><\/p><p data-ccp-props=\"{\"><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">Solutions Metrix a jou\u00e9 un r\u00f4le cl\u00e9 dans le succ\u00e8s <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">du projet d\u2019avancement num\u00e9rique de First United Bank &amp; Trust <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">gr\u00e2ce \u00e0 une expertise en adoption par les utilisateurs, en gestion du changement, <\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">et de l&#8217;implementation les meilleures pratiques, en renfor\u00e7ant l&#8217;engagement de la banque<\/span><span data-scheme-color=\"@374151,,\" data-usefontface=\"true\" data-contrast=\"none\">\u00a0envers l\u2019excellence du service et les solutions innovantes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df5c986 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"df5c986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/sf-asset-manager.s3.amazonaws.com\/97382\/424\/611.pptx\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Obtenez ceci sous forme d'\u00e9tude de cas PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-17b8ff9f e-flex e-con-boxed e-con e-parent\" data-id=\"17b8ff9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9ac663 elementor-widget elementor-widget-heading\" data-id=\"3b9ac663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Autres ressources<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24f7ce08 e-flex e-con-boxed e-con e-child\" data-id=\"24f7ce08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-68339e2 e-con-full e-flex e-con e-child\" data-id=\"68339e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-636f20e elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"636f20e\" data-element_type=\"widget\" data-e-type=\"widget\" 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   border-radius: 25px;\n}\n.category-ebook h4 a{\n    background-color: cadetblue !important;\n    padding-top:3px;\n    padding-bottom:3px;\n    padding-right:15px;\n    padding-left:15px;\n    border-radius: 25px;\n}\n\n.category-etude-de-cas h4 a{\n    background-color: #c25252 !important;;\n    padding-top:3px;\n    padding-bottom:3px;\n    padding-right:15px;\n    padding-left:15px;\n    border-radius: 25px;\n}\n.category-temoignage h4 a{\n    background-color: #cb9b33 !important;\n    padding-top:3px;\n    padding-bottom:3px;\n    padding-right:15px;\n    padding-left:15px;\n    border-radius: 25px;\n}\/* End custom CSS *\/\n\/* Start custom CSS for heading, class: .elementor-element-e7f08d5 *\/.category-article h4 a {\n    background-color: #3A3B73 !important;\n    padding-top:3px;\n    padding-bottom:3px;\n    padding-right:15px;\n    padding-left:15px;\n    border-radius: 25px;\n}\n\n.category-webinar h4 a{\n    background-color: #6658de !important;;\n    padding-top:3px;\n   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class=\"elementor elementor-32462 elementor-27484 e-loop-item e-loop-item-33516 post-33516 post type-post status-publish format-standard has-post-thumbnail hentry category-case-study-fr tag-banking-fr tag-case-study-fr\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-7aacfa9 e-flex e-con-boxed e-con e-parent\" data-id=\"7aacfa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-f80cc2d e-flex e-con-boxed e-con e-child\" data-id=\"f80cc2d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/solutionsmetrix.com\/fr\/case-study-fr\/surmonter-les-inefficacites-pour-une-experience-client-et-une-croissance-inegalees\/\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-30d2833 e-con-full e-flex e-con e-child\" data-id=\"30d2833\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7d523a9 e-con-full e-flex e-con e-child\" data-id=\"7d523a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8e4cd2e e-con-full e-flex e-con e-child\" data-id=\"8e4cd2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-574ec32 elementor-widget elementor-widget-heading\" data-id=\"574ec32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/solutionsmetrix.com\/fr\/category\/case-study-fr\/\" rel=\"tag\">Case Studies<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f08d5 elementor-widget elementor-widget-heading\" data-id=\"e7f08d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Surmonter les inefficacit\u00e9s pour une exp\u00e9rience client et une croissance in\u00e9gal\u00e9es\u200b<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-064426d elementor-widget elementor-widget-heading\" data-id=\"064426d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">22 juillet 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a0ae16 e-con-full e-flex e-con e-child\" data-id=\"9a0ae16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a22ede elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"5a22ede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tD\u00e9couvrez comment First United Bank &amp; Trust a transform\u00e9 le service client et la gestion de cas en\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee92f52 e-con-full e-flex e-con e-child\" data-id=\"ee92f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1b04b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4f1b04b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/solutionsmetrix.com\/fr\/case-study-fr\/surmonter-les-inefficacites-pour-une-experience-client-et-une-croissance-inegalees\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-32462\">.e-loop-item-33851 .elementor-element.elementor-element-f80cc2d:not(.elementor-motion-effects-element-type-background), .e-loop-item-33851 .elementor-element.elementor-element-f80cc2d > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/solutionsmetrix.com\/wp-content\/uploads\/2024\/03\/Woman-Working-on-Computer-for-Article-Cover-Solutions-Metrix.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"32462\" class=\"elementor elementor-32462 elementor-27484 e-loop-item e-loop-item-33851 post-33851 post type-post status-publish format-standard has-post-thumbnail hentry category-article tag-article-fr tag-banking-fr\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-7aacfa9 e-flex e-con-boxed e-con e-parent\" data-id=\"7aacfa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-f80cc2d e-flex e-con-boxed e-con e-child\" data-id=\"f80cc2d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/solutionsmetrix.com\/fr\/article\/importance-de-la-gestion-des-relations-avec-la-clientele-pour-le-secteur-bancaire\/\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-30d2833 e-con-full e-flex e-con e-child\" data-id=\"30d2833\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7d523a9 e-con-full e-flex e-con e-child\" data-id=\"7d523a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8e4cd2e e-con-full e-flex e-con e-child\" data-id=\"8e4cd2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-574ec32 elementor-widget elementor-widget-heading\" data-id=\"574ec32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/solutionsmetrix.com\/fr\/category\/article\/\" rel=\"tag\">Articles<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f08d5 elementor-widget elementor-widget-heading\" data-id=\"e7f08d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Importance de la gestion des relations avec la client\u00e8le pour le secteur bancaire<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-064426d elementor-widget elementor-widget-heading\" data-id=\"064426d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">14 juin 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a0ae16 e-con-full e-flex e-con e-child\" data-id=\"9a0ae16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a22ede elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"5a22ede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tLa gestion de la relation client a le pouvoir de transformer le parcours client du secteur bancaire, en\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee92f52 e-con-full e-flex e-con e-child\" data-id=\"ee92f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1b04b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4f1b04b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/solutionsmetrix.com\/fr\/article\/importance-de-la-gestion-des-relations-avec-la-clientele-pour-le-secteur-bancaire\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-32462\">.e-loop-item-33910 .elementor-element.elementor-element-f80cc2d:not(.elementor-motion-effects-element-type-background), .e-loop-item-33910 .elementor-element.elementor-element-f80cc2d > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/solutionsmetrix.com\/wp-content\/uploads\/2024\/03\/Online-Banking-On-iPhone-for-Article-Cover-Solutions-Metrix.jpg\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"32462\" class=\"elementor elementor-32462 elementor-27484 e-loop-item e-loop-item-33910 post-33910 post type-post status-publish format-standard has-post-thumbnail hentry category-article tag-article-fr tag-banking-fr\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-7aacfa9 e-flex e-con-boxed e-con e-parent\" data-id=\"7aacfa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-f80cc2d e-flex e-con-boxed e-con e-child\" data-id=\"f80cc2d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/solutionsmetrix.com\/fr\/article\/outils-dautomatisation-bancaire-numerisation-des-ventes-et-du-marketing\/\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<div class=\"elementor-element elementor-element-30d2833 e-con-full e-flex e-con e-child\" data-id=\"30d2833\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7d523a9 e-con-full e-flex e-con e-child\" data-id=\"7d523a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8e4cd2e e-con-full e-flex e-con e-child\" data-id=\"8e4cd2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-574ec32 elementor-widget elementor-widget-heading\" data-id=\"574ec32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/solutionsmetrix.com\/fr\/category\/article\/\" rel=\"tag\">Articles<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f08d5 elementor-widget elementor-widget-heading\" data-id=\"e7f08d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outils d&#8217;automatisation bancaire Num\u00e9risation des ventes et du marketing<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-064426d elementor-widget elementor-widget-heading\" data-id=\"064426d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8 juin 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a0ae16 e-con-full e-flex e-con e-child\" data-id=\"9a0ae16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a22ede elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"5a22ede\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\tD\u00e9couvrez comment les outils d'automatisation bancaire r\u00e9volutionnent les efforts de vente et de marketing des institutions financi\u00e8res. D\u00e9couvrez\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee92f52 e-con-full e-flex e-con e-child\" data-id=\"ee92f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1b04b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4f1b04b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/solutionsmetrix.com\/fr\/article\/outils-dautomatisation-bancaire-numerisation-des-ventes-et-du-marketing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment First United Bank &#038; Trust a transform\u00e9 le service client et la gestion de cas en adoptant les solutions CRM avanc\u00e9es de Creatio. Lire la suite ici :<\/p>\n","protected":false},"author":10,"featured_media":30555,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"categories":[545],"tags":[579,554],"class_list":["post-33516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-study-fr","tag-banking-fr","tag-case-study-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Premier parcours de United Bank &amp; Trust avec Creatio CRM<\/title>\n<meta name=\"description\" content=\"Comment First United Bank &amp; Trust a transform\u00e9 le service client et la gestion de cas en adoptant les solutions CRM avanc\u00e9es de Creatio.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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