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TCO CRM blogpost

The TCO of your CRM and its Economical Impact on your Business

best practicesMay 31st 2018

A major implementation project such as a CRM can raise many questions about the economic impacts that this can bring to your business. The calculation of Total Cost of Ownership (TCO) becomes an indispensable tool to calculate the profitability of your project in the short, medium and long term. It is also important to consider […]

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Revenue Growth

Five Revenue Building Habits to Teach Your Sales Team

best practicesMay 23rd 2018

Odds are that your sales team is a rich amalgam of different types of personalities, backgrounds, and experiences. Yet, I’m betting that one thingmost people on your team have in common is that they’re innately driven and always looking for new ways to continue to perform at the highest levels. One of the best things you can […]

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GDPR Data Protection

CRM & GDPR: What the “GDPR” Means for Canadian Businesses

best practicesMay 16th 2018

The General Data Protection Regulation is a control measure that will come into effect May 25 2018 and regulates the collection of data for European residents. However, these new regulations don’t just affect companies in Europe.  In fact, the GDPR will affect any business that processes the personal data of European residents.  Canadian businesses that […]

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Improving the browsing experience of the visitor of your website

Improving the browsing experience of the visitor of your website: the best practices

best practicesMarch 15th 2018

The web is a polyvalent media that meet the needs and goals of all kinds of users. While we are in the middle of the digitalization era, to be online, or not, is not even a relevant topic. Thereupon, the question you must ask yourself is rather “how to be online?” Like the storefront of […]

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How-to-Turn-your-Website-into-a-Lead-Generating-Machine

Turning Your Website into a Lead Generation Machine

best practicesJanuary 12th 2018

Today’s buyer has virtually unlimited access to information. They have the power to find and discover products at their convenience and direct their own paths to purchase. Buyers mainly do this online, which means that your website has become your most valuable marketing asset. The better you know your customer, the better you can shape […]

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Differences between CRM and marketing automation

CRM Tools: Differences Between CRM and Marketing Automation

best practicesDecember 10th 2017

It’s not always easy to find the way within the wide range of software, between the different approaches and applications of client information systems. In this article we will clarify the nature and the utility of these two main families of software in order differentiate CRM and marketing automation.   The Importance of a CRM […]

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Shopping for a CRM

CRM Tools: What Not to Forget When You are Shopping for a CRM?

CRMOctober 25th 2017

The concept of customer relationship management (CRM) is not new. For years, organizations of all types have been deploying some type of software designed to better capture customer and prospect data, streamline business processes, and provide greater visibility into the business. However, many CRM products and implementations lack critical components needed to succeed in today’s […]

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The 7 golden rules of a successful CRM project

CRM Implementation: The 7 golden rules of a successful CRM project

best practicesSeptember 7th 2017

The importance of a CRM system To wonder if having, or not, a CRM system is now almost being an obsolete topic considering the number of assets of having one. In order to increase your chances of success during your project, you better start thinking about “how” : your implementation strategy. However, if you aren’t […]

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categorize your clients - persona

How to Categorize Your Clients With CRM

best practicesJune 20th 2017

The Importance of Client Segmentation Segmentation is about classifying clients according to a precise list of objective criteria. Marketing segmentation helps you to allocate clients in different boxes instead of just one. To each of these segments, the marketer links particular features in order to better understand the different type of customers, this way adjusting […]

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SalesManagement- Dashboard

CRM Dashboard – The Best Friend of Sales Teams

best practicesApril 20th 2017

What is a Dashboard?   Figures are vital to secure the implementation of any project. They have many virtues: they allow you to anticipate, to pilot, or if needed, to change tack along the way while managing your business. As a company leader, you must have a clear vision of the way awaiting for you […]

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social-media-listening- solutions metrix blog

Social listening : a new way of listening to your clients and improve your retention and satisfaction rate

best practicesApril 11th 2017

What is social listening? Which company doesn’t know how important it is to listen to its own industry, to understand its clients or to detect the beginning of a crisis that could affect its own reputation? In the age of social medias, of users generated content and digital footsteps, social listening became crucial. Many companies […]

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CRM Retention - Solutions Metrix

How to increase your retention rate and decrease your support expenses ?

best practicesApril 3rd 2017

Whatever your business is, your priority is to find new ways to increase your turnover. But many companies focus on new customers without efficiently taking care about existing ones even if it’s less expensive. Why are we focusing more about getting new customers? Ironically, the tendency is going toward an increase of investments for generating […]

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