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Ebook

Tech Trends in The Retail Industry

As technology evolves, so do businesses and how they can optimize their systems to improve customer experience. CRM systems are becoming increasingly sophisticated with innovations such as smart checkouts, store management, and augmented reality. New CRM features and tech trends are improving retailer efficiency and helping consumers enjoy a smoother shopping experience. The e-Book dives into how technology is changing CRM systems in retail and what it means for your business.

Published on November 29, 2024

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Home / Ebooks / Tech Trends in The Retail Industry

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What You will learn

  • Tech Trends in The Retail Industry
  • Basics of Retail CRM
  • Smart Checkout Technology
  • Retail Store Management Systems
  • Augmented Reality (AR)
  • NFTs and Blockchain
  • The Rise of NFTs and CRMs in the Retail Industry
  • Changing the Game for Retailers
  • How to Get Started with NFTs and CRMs?
  • NFT + CRM: A Match Made in Heaven
  • CRM in Retail: Constant Innovation
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What can Solutions Metrix do for the Retail business

The retail industry has faced many challenges over the past year, such as digital transformation and new customer purchase behaviours. To face the wave of new challenges generated by the digital landscape, many organizations have invested significantly in new tools, including CRM, which manages customer data and interactions. Retail businesses can use a CRM system to track customer purchases, analyze shopping habits, create targeted marketing campaigns and keep track of customers while improving customer service.

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Why CRM is important in Retail Industry

The retail industry is rapidly changing, and businesses need to keep up with the latest trends to stay competitive. New CRM features and tech trends are improving retailer efficiency and helping consumers enjoy a smoother shopping experience. Check out our, to learn more about the topics below:

  • Selling NFTs in the Metaverse
  • Smart checkout systems
  • Use of AR in stores
  • Store management systems
VIEW THE WEBINAR

Other resources

  • Articles

CRM and NFT in Retail: Changing the Game

February 22, 2025

Learn about the powerful combination of NFTs and CRMs in the retail industry
Learn more
  • Articles

Tech Trends in The Retail Industry​

February 22, 2025

Learn more about how these technologies change CRM in retail and what it means for your business.​
Learn more
  • Case Studies

Enhancing operational efficiency and customer service excellence

December 19, 2024

Discover how Thibert, a leading North American distributor, transformed its workflows using Creatio's no-code CRM.
Learn more
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