Tag: Banking

20 Years of CRM Implementation: Lessons from a Founder

December 22, 2025

After 20 years leading CRM implementations, one lesson stands above the rest: technology evolves quickly, but success depends

AI Won’t Take Your Job… But It Will Gladly Take Your Busywork

December 22, 2025

AI isn’t here to replace your people—it’s here to remove the busywork holding them back. Learn how AI-powered

What a CRM Won’t Do (And Why That’s a Good Thing)

December 22, 2025

CRM projects rarely fail because of the platform. They fail because foundational questions about strategy, alignment, processes, and

The Real Reason CRM Projects Fail? You Didn’t Ask This First.

December 22, 2025

CRM projects rarely fail because of the platform. They fail because foundational questions about strategy, alignment, processes, and

Bank Leaders’ Executive Dinner: Strategy, Insights & Connections

December 4, 2025

Banking Executive Dinner: The AOBA Connect Ocean Prime, PhoenixFebruary 1, 2026 6:30 PM – 9:30 PM Reserve Your

Your CRM Might Be Your Biggest Competitor

November 26, 2025

A research study from the University of Johannesburg, CRM Systems and their Impact on SMEs Performance: A Systematic

DIY CRM? Why Most Transformations Fail Before They Begin

November 26, 2025

For many financial institutions, a CRM feels like the next logical step in digital transformation. The board

Why 80% of CRM Value Lives Outside the CRM

November 26, 2025

Most institutions don’t fail at CRM implementation because of the technology. They fail because they never looked

Overcoming Inefficiencies for Unparalleled Customer Experience and Growth​

July 22, 2025

Discover how First United Bank & Trust transformed customer service and case management by adopting Creatio's advanced CRM

Importance of Customer Relationship Management for Banking

June 14, 2025

CRM has the power to transform the banking sector's customer journey, providing seamless experiences and driving digital innovation.