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Webinar

Boost Customer Experience with Cutting-Edge CRM Trends

Published on October 5, 2024

Home / Webinars / Boost Customer Experience with Cutting-Edge CRM Trends

58 minutes listening time

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At a glance:
  • Utilize Social CRM to increase customer engagement​
  • Personalize your offerings and services with AI tools integrated with the CRM​
  • Advance support department by streamlining processes and task automation​
  • Provide support agents with access to the customer data and history of interactions​
  • Integrate AI chatbots with CRM​

Learn how CRM tools improves customer experience

WATCH NOW

Customer Experience helps build and maintain customer loyalty as, 94% of consumers recognize the impact of CX, and for 58% it is a defining factor when making purchasing decisions. Maximize the potential benefits of CRMs, by providing management with tools to improve customer experience, automate tedious tasks, and streamline processes.​

Other resources

  • Articles

Why Experience Requires Intentional Design

January 30, 2026

Customer experience often works early on because people remember and adapt. As organizations scale, that memory disappears. Lasting
Learn more
  • Articles

The Core Was Never the Experience

January 29, 2026

Core systems were built for accuracy and transactions, not relationships. When organizations expect the core to carry customer
Learn more
  • Articles

What Your Core Shows You, and What It Never Will

January 29, 2026

Core systems show what happened, but never how it felt or why it mattered. This gap leaves leaders
Learn more
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